Privacy Policy

flowing-translations LLC (EIN 58-3071642), 2571 Candler Rd, Decatur, GA 30032, is the data controller. Privacy questions: privacy@flowing-translations.com.

1. Data We Collect

When you contact us or place an order, we may collect: name, email, phone, country, organization name, project details and documents provided for translation, IP address, and browser data. We collect only data necessary to provide the requested service.

2. How We Use Your Data

We use data to respond to project inquiries, deliver translation services, process payments through Stripe, and comply with applicable law. We do not sell personal data or use it for automated profiling.

3. Stripe and Payments

Payments are processed by Stripe Inc. We do not store or access card data. When you proceed to Stripe Checkout, you are on Stripe's secure platform, subject to Stripe's privacy policy.

4. Document Confidentiality

Documents shared for translation are treated as strictly confidential. They are accessed only by the assigned translator, editor, and project coordinator, each under NDA. Documents are deleted 90 days after project completion unless longer retention is requested in writing.

5. Retention

Contact records and project correspondence are retained 3 years from last contact. You may request deletion at any time, subject to legal obligations.

6. Your Rights

You have the right to access, correct, or delete your personal data; restrict processing; and receive a portable copy. Contact privacy@flowing-translations.com.

7. Cookies

We use one PHP session cookie (flt_sess) for site functionality and a localStorage key (flt_ck) for your cookie consent choice. No advertising or cross-site tracking is used. See our Cookie Policy.